Privacy Policy

Last updated: 10.12.2025 r.

1. General Information

This Privacy Policy explains how personal data of users of the website NELVE, available at https://nelve.eu (hereinafter: the “Website”), is processed.

The data controller is NELVE Sp. z o.o., registered office: ul. Leśna 10 lok. 46, 10-173 Olsztyn, Poland, entered into the Register of Entrepreneurs under KRS number 0001010889, NIP: 7393977792, REGON: 524046002 (hereinafter: the “Controller”).

By using this Website, you accept the principles described in this Privacy Policy. If you do not agree with its provisions, please discontinue using the Website.

2. Contact Details of the Controller

You may contact the Controller regarding personal data by:

• Email: office@nelve.eu
• Phone: +48 783 251 139, +48 726 176 237
• Postal address: ul. Leśna 10 lok. 46, 10-173 Olsztyn, Poland

3. Scope of Processed Data

Depending on how you use the Website, we may process the following categories of personal data:

• first and last name,
• email address,
• phone number,
• company data (if provided),
• content of messages submitted through the contact form,
• IP address,
• technical information regarding your device and browser,
• data concerning your activity on the Website (e.g., visited pages, time spent on the Website) collected via cookies and analytical tools.

4. Purposes and Legal Basis for Data Processing

4.1. Contact and Handling Enquiries

If you contact us via the Website’s contact form, email, or phone, your data is processed for the purpose of:

• responding to your enquiry,
• maintaining communication,
• resolving issues related to your message.

Legal basis: Art. 6(1)(f) GDPR – legitimate interest of the Controller consisting of communicating with persons who contact us.

4.2. Establishing Business Cooperation

If our communication leads to potential cooperation, your data may be processed to take steps necessary to enter into a contract and to perform the contract.

Legal basis: Art. 6(1)(b) GDPR – processing necessary for the performance of a contract or pre-contractual steps.

4.3. Analytics and Website Performance Optimisation

We use analytical tools, including Google Analytics and Meta Pixel, which may collect data about your interaction with the Website, such as pages visited, session duration, device information, and approximate location.

The data is processed to:

• analyse Website performance and user behaviour,
• improve structure and content of the Website,
• ensure Website stability and security.

Legal basis: Art. 6(1)(f) GDPR – legitimate interest of the Controller to analyse user activity and improve the Website’s functionality.

5. Data Retention Period

Your personal data is stored for the following periods:

• for the time necessary to reply to your enquiry and maintain communication, and afterward for archival and evidentiary purposes,
• for the time required by applicable law (e.g., accounting regulations) if cooperation is established,
• until the limitation period for potential claims expires,
• for data collected via analytical tools – for the duration specified by those tools or until cookies are deleted in your browser.

6. Data Recipients

Your personal data may be disclosed to:

• entities providing hosting and IT infrastructure services – particularly CyberFolks,
• companies providing technical, IT, or maintenance support,
• providers of analytical tools (Google, Meta),
• legal, accounting, or advisory service providers when necessary,
• public authorities if required by law.

Data is disclosed only to the extent necessary to fulfil the processing purposes. We do not sell your personal data to third parties.

7. Transfer of Data Outside the EEA

Due to the use of tools provided by Google and Meta, your personal data may be transferred to third countries, including the United States.

Such transfers are based on GDPR-compliant safeguards, such as Standard Contractual Clauses or adequacy decisions, ensuring an appropriate level of data protection.

8. Cookies and Similar Technologies

The Website uses cookies – small text files stored on your device while browsing the Website. Cookies may be used by us or by third-party analytical tools.

8.1. How We Use Cookies

• to ensure proper functioning and display of the Website,
• to remember selected user preferences,
• to collect statistical and analytical data (Google Analytics),
• to support Meta Pixel functions – without conducting personalised remarketing.

8.2. Types of Cookies Used

• Necessary cookies – required for the Website to function properly.
• Analytical/statistical cookies – used to measure traffic and analyse Website usage.

8.3. Cookie Management

When you visit the Website for the first time, a notification may appear regarding the use of cookies. Continuing to use the Website with cookies enabled in your browser constitutes consent to their use.

You can manage cookies via your browser settings, including the ability to:

• block cookies,
• delete already saved cookies,
• receive notifications when cookies are being stored.

Restricting cookie use may affect certain functions of the Website.

9. Automated Decision-Making and Profiling

We do not use your data for automated decision-making, including profiling, that produces legal effects or significantly affects you.

10. Data Security

We apply appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• encrypted HTTPS connection,
• limiting access to personal data to authorised personnel only,
• cooperating with trusted service providers who ensure adequate data protection.

11. Your Rights

You have the following rights under the GDPR:

• right of access to your data,
• right to rectification of inaccurate or incomplete data,
• right to erasure (“right to be forgotten”),
• right to restrict processing,
• right to data portability,
• right to object to processing based on legitimate interests,
• right to withdraw consent at any time,
• right to lodge a complaint with a supervisory authority – in Poland, this is the President of the Personal Data Protection Office (PUODO).

12. Exercising Your Rights

To exercise any of your rights, please contact us using the details provided in Section 2. We will respond without undue delay, no later than within 30 days, unless applicable law requires otherwise.

13. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy in case of changes in legislation, technology, or the services provided. Updated versions will be published on this page along with the new update date.

If you have any questions regarding this Privacy Policy or the processing of personal data, please contact us at: office@nelve.eu.